Privacy Policy

1. Information We Collect

We may collect different types of information depending on how you use the Protool App.

1.1 Information You Provide

When you create an account, contact us, subscribe to a plan, or use certain features, we may collect information such as:

• Name
• Email address
• Account login information
• Password or authentication information
• Billing and subscription information
• Information submitted through contact or support forms
• Communications you send to us
• Information you voluntarily provide when using our services

You are not required to create an account to access certain Protool App features. However, an account may be required to save conversations, files, prompts, projects, or other work and access them across devices.

1.2 Prompts, Files, and Content You Submit

When you use Protool App’s AI features, you may provide information such as:

• Text prompts and instructions
• Conversations with AI tools
• Images
• Videos
• Documents and PDFs
• Presentation content
• Audio or music-related inputs
• Design instructions
• Other files or materials you choose to upload

We process this information to provide the requested service, generate results, maintain your workspace, and improve the functionality and reliability of the platform where permitted.

You should not submit sensitive personal information, confidential business information, financial information, passwords, or other information that you do not want processed by our service or applicable third-party service providers unless the relevant Protool App feature specifically requires it.

1.3 Automatically Collected Information

When you access Protool App, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages or features accessed
• Date and time of access
• Session and usage information
• Referring website or page
• Error and diagnostic information
• Information about how you interact with our services

This information helps us operate, secure, analyze, and improve Protool App.

1.4 Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain sessions
• Understand website usage
• Measure performance
• Improve user experience
• Detect fraudulent or suspicious activity
• Support marketing and analytics where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some Protool App features.

2. How We Use Your Information

We may use the information we collect to:

• Provide and operate Protool App
• Process AI requests and generate requested content
• Create and manage user accounts
• Save and synchronize projects and files
• Process subscriptions and credits
• Provide customer support
• Respond to inquiries and requests
• Send service-related communications
• Process transactions
• Monitor service performance
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Maintain and improve our website and AI tools
• Develop new products and features
• Understand usage patterns and platform performance
• Comply with applicable legal obligations
• Enforce our Terms of Service
• Protect the rights, safety, and property of Protool App, our users, and others

Where required by applicable law, we will obtain appropriate consent before using personal information for purposes that require consent.

3. How AI Processing Works

Protool App provides access to multiple AI-powered features, including text, image, video, document, presentation, music, design, and PDF-related tools.

To provide these services, information you submit may need to be processed by Protool App’s infrastructure and, where applicable, third-party AI technology providers or other service providers that help us operate specific features.

The information necessary to process your request may include your prompt, uploaded file, conversation, or other input required by the selected AI tool.

Different AI tools may use different underlying technologies or service providers. We take reasonable steps to work with service providers that maintain appropriate security and data protection practices.

4. How We Share Information

We do not sell your personal information simply because you use the Protool App.

We may share information with third parties when necessary to operate our services, including:

Service Providers

We may use third-party providers for services such as:

• Cloud hosting and storage
• AI model processing
• Payment processing
• Authentication
• Email delivery
• Analytics
• Customer support
• Security and fraud prevention
• Website and application infrastructure

These providers may process information only as necessary to provide services to us or as otherwise permitted by applicable law.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Protect the rights or property of Protool App
• Prevent fraud or security issues
• Investigate suspected violations of our Terms of Service
• Protect the safety of our users or others
• Respond to an emergency where disclosure is appropriate

Business Transfers

If Protool App is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

5. Payment and Subscription Information

Protool App offers free and paid subscription plans that may include credits, premium features, and other benefits.

Payments may be processed through third-party payment providers. Depending on the payment method and provider used, payment information may be collected directly by the payment processor rather than stored by Protool App.

We may receive limited transaction-related information, such as:

• Subscription status
• Plan selected
• Transaction status
• Payment date
• Amount paid
• Payment processor reference
• Subscription renewal or cancellation information

We do not intend to store complete payment card numbers unless expressly stated otherwise.

6. Account Information and Authentication

You may create or access a Protool App account using available authentication methods, which may include email-based authentication and third-party authentication such as Google.

If you choose to authenticate through a third-party provider, that provider may share certain information with us according to your settings and its privacy practices.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorization.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Provide access to saved projects and content
• Fulfill contractual or business purposes
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal obligations
• Enforce our agreements

The retention period may vary depending on the type of information and how it is used.

When information is no longer required for a legitimate business or legal purpose, we may delete it, anonymize it, or securely dispose of it.

8. Your Content and Generated Content

Protool App allows you to submit prompts, files, documents, images, and other content and may generate content based on your instructions.

You remain responsible for the content you upload, submit, or generate using the platform, including ensuring that you have the necessary rights and permissions to use such content.

Protool App may temporarily store or process your inputs and generated outputs to provide the services you request.

You should avoid uploading content containing confidential or sensitive information unless you are authorized to do so and understand how the applicable Protool App feature processes that information.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encryption, access controls, secure cloud infrastructure, authentication protections, monitoring, and other security practices.

However, no website, application, cloud service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

10. International Data Transfers

Protool App and its service providers may operate or process information in countries other than the country where you live.

As a result, your information may be transferred to and processed in jurisdictions that may have different data protection laws from your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

These rights are subject to applicable legal limitations and exceptions.

To make a privacy-related request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

We may send you service-related communications, including account notifications, security alerts, subscription information, product updates, and important changes to our services.

Where permitted by law, we may also send newsletters, product announcements, educational content, or promotional communications.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication.

You may still receive essential service-related communications even after opting out of promotional messages.

13. Children’s Privacy

Protool App is not intended for children who are below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Third-Party Services and Links

Protool App may use or integrate with third-party services, technologies, websites, or authentication providers.

Our website may also contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.

We recommend reviewing the privacy policies of third-party providers before using their services or providing information to them.

15. Analytics

We may use analytics and similar technologies to understand how visitors and users interact with Protool App.

Analytics information may help us understand:

• Which features are used
• How users navigate the platform
• Website performance
• Technical problems
• General usage trends
• Campaign and marketing performance

Where applicable, analytics providers may collect information through cookies or similar technologies according to their own privacy policies.

16. Business and Enterprise Users

If you use Protool App on behalf of a business, agency, organization, or other entity, you are responsible for ensuring that your use of the platform complies with your organization’s privacy and data protection requirements.

If your organization has a separate agreement with Protool App that contains specific data-processing terms, those terms may apply to the extent they conflict with this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make material changes, we may provide notice through the Protool App website, application, email, or another appropriate method.

The Last Updated date at the top of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of Protool App after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Protools LLP

Email: salesteam@iapptechnologiesllp.com

We aim to respond to privacy-related inquiries within a reasonable period and in accordance with applicable law.

19. Additional Privacy Disclosures

Depending on where you live, additional privacy rights or disclosures may apply to you.

If you are located in a jurisdiction with specific privacy legislation, such as certain U.S. states, the European Economic Area, the United Kingdom, Canada, India, or other jurisdictions with applicable data protection laws, you may have additional rights under local law.

Where applicable, Protool App will handle requests and personal information in accordance with the requirements of the relevant jurisdiction.